return + exchange

BONLABEL.COM.AU RETURN + EXCHANGE POLICY

We take care to use only the best quality fabric & best workmanship to create our garments.

If you do need to exchange or refund please follow this guide:

EXCHANGES

We will provide you with an exchange for full priced items only where:

the garments have not been worn, damaged or washed

the garments are in saleable condition with all tags still intact

the garments are returned within 15 working days of the original bon label shipping date; and

there is record of your purchase (incl. your name & shipping address) at bonlabel.com.au

All exchanges are subject to availability.

Please note sale items are final sale and cannot be returned for refund or exchange unless deemed faulty.

TO ACTIVATE YOUR EXCHANGE:

Email sales@bonlabel.com.au as soon as possible.

Include your name & contact details, date of purchase, reason for return (exchange for style, size or colour), return tracking number & requested exchange item. 

Returns received after 15 days of original shipping date are not eligible for exchange. 


EXCHANGE SHIPPING DETAILS:

Return via Australia Post standard prepaid, inclusive of a tracking number.

Clearly mark your sender details and original order # on the package.

We recommend re-labelling & re-using the bag your items were delivered in.  

Return shipping costs are not refundable for exchanges.  You won't be charged shipping for delivery of the item you've exchanged for.

SEND YOUR EXCHANGE TO:

bon label
3/25 Chard Road
Brookvale
NSW 2100

REFUNDS

Alternatively we will provide you with a refund at our discretion for items only that:

are faulty (unless caused by you)

have been wrongly described

are different to the goods you ordered

As with exchanges, garments will only be accepted for refund where:

the garments have not been worn, damaged or washed

the garments are in saleable condition with all tags still intact

the garments are returned within 15 working days of the original bon label shipping date; and

there is record of your purchase (incl. your name & shipping address) at bonlabel.com.au

Please note sale items are final sale and cannot be returned for refund or exchange unless deemed faulty.

All returns must be received by bon label within 15 days of original shipping date to be eligible for a refund.  Returns after this period will not be accepted. If a refund is approved the refund will be applied via your original method of payment, into the account which provided the original purchase payment.

To activate your REFUND follow the steps above from 'TO ACTIVATE YOUR EXCHANGE'

thanks for shopping with us!

team bon x

 

 

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